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Medication Support Program Annual Report

Corry Counseling Services

Medication Support Program

FY 2018/2019 Annual Report


Program Description

The goal of the Corry Counseling Services Medication Support Program is to assist individuals with a mental health diagnosis to achieve recovery through medication monitoring, education about medication and mental illness, and skill building to effectively manage medications.  Participation in the Medication Support Program is voluntary and this service is available through other providers.  Services are provided in a manner consistent with the principles of the Community Support Program (CSP).


Medication Support Program Services are available during evening hours and on the weekend as needed.  Services primarily take place in the client home.  A staff member is on-call at all times.  Services are individualized and begin with an assessment of an individual’s needs.  A medication monitoring plan is developed with specific goals and objectives related to the individual’s recovery plans. 


Program staff meets with clients as frequently as needed to support medication compliance.  This can range from home visits several times a day to reminder phone calls.  As treatment progresses, the length and frequency of appointments decreases as the client becomes increasingly self-sufficient in independently managing their medications.


Over the course of services, staff works with clients to:

  • Identify prescribed medications and the dosages and times at which they are taken
  • Understand the purpose of medications
  • Learn possible medication side effects and how to respond
  • Safely store and dispose of medications
  • Effectively communicate with providers about needs and concerns
  • Anticipate the needs for prescription refills and contact the pharmacy


Program discharge occurs when an individual has completed their treatment goals and their medications are safely managed.



The Medication Support Program served a total of 41 clients this fiscal year.  All 41 clients were white.  There were 21 female clients and 20 male clients.  The MSP program serves people ages 18 and over so there were 2 clients ages 18 to 25.  There were 10 clients ages 26 to 45.  There were 20 clients ages 46 to 64. There were 9 clients over the age of 65.  There were 13 intakes, and 14 discharges.  The program has had growth since last year but continues to have room for more referrals.  There were 1,166.5 hours of service this year.



There is one full time MSP staff and one part time MSP nurse.  There were no staff hires or losses over the past year and the rate of turnover was 0%.


In the MSP program there were 7 Relias Trainings, all of which were completed by both MSP staff. They are listed as follows.

“Deescalating Hostile clients”  

“Fire Safety: The Basics”

“HIPAA and Behavioral Health”

“Motivational Interviewing”

“Motivational Interviewing in Clinical Practice”

“Introduction to Trauma-Informed Care”

“Safety in the Field”


Both MSP staff completed the agency Corporate Compliance training and the Drug Facts training. 



Overall productivity for the MSP program for the year was 116%.  Productivity has ranged from 107% to 122%.


Client Satisfaction Survey Results

The Medication Support Program completed client satisfaction surveys in January, 2019.  At that time, the Medication Support Program had 27 active clients.  12 surveys were completed and returned.


In addition to the first five questions on the survey, which were asked of all agency clients, there were two additional questions asked of MSP clients, “I am learning more about my medications.” and “I am managing my medication more independently.”  All respondents agreed or strongly agreed with the both questions.


Outcome Results

Outcomes are not done for the Medication Support Program.


Expectations for the coming year

The expectation for the coming year is that the program will continue to grow by 20%, which is 5 clients, although referrals come at a slow pace, which is the potential challenge.